Covid-19

Enhanced Cleaning Protocols

As a short-term accommodation provider, we are acutely aware of how important it is to make sure The Nest at Winnall is cleaned safely in the context of COVID-19, and how to reduce the risk of spreading the virus. We have a responsibility to ensure the safety of guests and staff, which we do not take lightly.

We are following all specific Government guidance (which has been produced in collaboration with VisitBritain, UKHospitality and The Professional Association of Self-Caterers UK, among others) and we are doing all we can to protect our guests.  We have developed a comprehensive Risk Assessment within the context of our personal situation, as well as New Procedures & Practices and a detailed Cleaning & Sanitisation Checklist for our staff.

 

We also trust in our guests to respect our local community and the procedures we are working hard to implement, and we ask all guests to agree to take individual responsibility for their own personal safety and day-to-day cleaning routines during their stay here. We have provided extra equipment and materials in order to make this easier.

 

This document outlines what we are already doing, as well as the enhanced cleaning protocols we have introduced in response to Covid-19, in order to put your mind at ease before and during your stay with us.

 

What We Already Do:

  • We already undertake an extremely high standard of cleaning and this is regularly commented upon by guests in our visitors book and online reviews, all of which are publicly available. But of course we’re being even more vigilant than normal, implementing cleaning protocols specific to Covid-19.

  • Every clean is checked personally by the owner before guests arrive at The Nest.

  • We already prepare the area to be cleaned once guests depart: waste, dirty linen & towels are removed and any initial cleaning is carried out (ie loading dishwasher, clearing out fridge, clearing surfaces, etc). Rubbish/waste is placed in plastic bags, tied, removed from The Nest and disposed of in an external bin.

  • Obviously fresh bed linen, towels, flannels, teatowels & a dishcloth are provided for every guest.

 

Our New Commitment

Our staff adhere to the Enhanced Cleaning Protocols below by use of a detailed checklist, which is completed on every changeover and is available to all guests to view during their stay.  We commit to the following:
 

Preparing

  • Extending our cleaning hours to allow for thorough deep cleaning, sanitisation and full airing of the property.

  • Waiting 3 hours before entering a space occupied by a person who may have been exposed to COVID-19.

  • All cleaning carried out wearing the correct PPE if deemed appropriate: clean gloves, mask & disposable aprons.

  • Staff washing their hands for at least 20 seconds with soap and water

 

Cleaning

  • Ensuring all rooms are ventilated by opening outside doors and windows whilst cleaning.

  • Emptying all rubbish bins, immediately removing these from The Nest and disposing of in an external bin. Lining bins with fresh bags.

  • Thoroughly checking all crockery/cutlery/glassware for cleanliness and putting them through the dishwasher if necessary.

  • All bed linen (cotton), towels, make-up cloths, teatowels & dishcloths washed on a full 60° wash cycle. (Guests are free to bring their own bedding, duvets and/or towels if they would prefer, to be arranged in advance.)

  • All mattress encasement, waterproof covers, duvet and pillow protectors changed after each guest and washed on a full 60° wash cycle.

  • Thoroughly dusting, wiping, sweeping & vacuuming all surfaces and floors, as normal.

 

Sanitising

  • Cleaning each room with fresh cloths, to minimise the spread of any possible virus.

  • Disinfecting all hard surfaces using a professional grade Antibacterial & Virucidal Sanitiser which conforms to BS EN14476, and allowing to airdry.  All hard floors disinfected.

  • Wiping down washing up liquid, laundry liquid & handwash bottles/nozzles between guests with a professional grade Antibacterial & Virucidal Sanitiser which conforms to BS EN14476 and allowing to airdry.

  • Paying special attention to sanitising ‘high traffic’ touch points, ie. Light switches, bedside lamps & tables, plugs, wires, wardrobe doors, small appliance handles (eg hairdryer/straighteners, kettle, iron, etc), door handles, TV remotes, heating thermostat, handrails, taps, toilet seats & flush plates, keysafe, gate latches, garden furniture, etc.

  • Steam cleaning all soft furnishings (curtains, sofa, armchairs, cushions, light fittings, rugs, king bed) between guests.  Also spraying with fabric disinfectant spray.  Washing all throws on a full 60° wash cycle between guests.

  • Steam cleaning all mattresses, pillows & duvets between guests.

  • Keeping a detailed health & safety file listing all cleaning products used and for what purpose, all previous cleaning & maintenance schedules/checklists for The Nest and all risk assessments.

 

Checking

  • Completing the detailed checklist for each room to ensure thorough cleaning and sanitisation.

  • Double-checking that all high-touch surfaces have been sanitised

 

Resetting

  • Washing all non-disposable cleaning materials (mop heads, dusters, cloths, etc ) on a full 60°  wash cycle after every use.

  • Safely disposing of or washing cleaning supplies and protective gear.

  • Emptying and sanitising the vacuum cleaner after every clean

  • Washing hands and put on clean gloves before refilling any guest supplies, towels or linen

  • Making all beds up wearing the correct PPE if deemed appropriate: clean gloves, mask & disposable aprons.

  • Providing guests with cloths, disposable gloves, antibacterial /virucidal surface cleaner for hard surfaces ONLY (ie. Please DO NOT spray this on fabric or soft furnishings).  Please do not bring your own bleach-based cleaning products, as bleach should not be used in our septic tank system.  

  • Providing guests with hand sanitiser at the entrance door to the Nest, as well as antibacterial handwash & tissues at all sinks.

  • Providing guests with a small bottle of hand sanitiser in their welcome pack.

  • Closing doors and disinfecting doorknobs once a room has been sanitised and is ready for guests, without entering the space again.

© Nest at Winnall 2020