Terms & CONDITIONS
These pages inform you of our general Booking Terms & Conditions, as well as policies regarding the collection, use and disclosure of Personal Information we receive from users of this website. Our full terms and conditions are laid out in a comprehensive Rental Agreement, which guests will be sent prior to any payment being made.
By using www.nestatwinnall.co.uk, you automatically agree to the policies laid out therein. If you do not agree with these policies, you should not use this website.
For weekly stays, changeover day is usually a Friday, although we can be flexible. We request that all guests arrive after 4pm and depart by 10am on departure day.
Deposits & Payments
50% of the Rental Fee (non-refundable) is payable to secure a booking, and will only be confirmed when a signed contract has been received and these funds have been cleared. The final balance of a stay should be paid 8 weeks prior to the start of the rental period (or immediately if the reservation is made within 8 weeks of the stay). Otherwise, the reservation will be cancelled. Cancellations will result in the loss of payments made as they are non-refundable.
For any length of stay, a refundable Security Deposit of £200 is payable 48 hours prior to the start of the rental period. This is to cover any breakages, damage to the property and/or extra cleaning costs if necessary. Otherwise, this payment will be refunded one day after departure, once the property is checked.
Smoking & Pets Policy
The Nest at Winnall and its immediate surrounding environment (ie. all outdoor areas for Guest use) are strictly Non-Smoking. Unfortunately, no pets can be accepted at the property.
The property is provided in a clean and safe condition, and should be left in the same condition by guests when they depart. Please report any breakages or damages as soon as they occur so that they can be resolved for the next guest.
Equipment for Babies & Children
Please take the time to read our information guidelines with regard to safety of travel cots. We cannot be held responsible if any issues arise when guests choose to use our equipment rather than bringing their own.
The Nest at Winnall is for residential purposes only and guests are requested to use it in a careful manner, to prevent any damage or loss to the Property. The use of naked flame tealights and candles is strictly forbidden. Guests should remember to lock all doors when away or sleeping.
Guests should keep the property in clean and sanitary condition at all times. Bed linen and towels are changed weekly. On a 1-week stay cleaning is provided before and after a stay. On a 2-week stay, cleaning will also be provided mid-stay. This will be undertaken between 10:00am and 6:00pm, when linen & towels will be changed and the cottage cleaned and generally tidied.
If guests need to cancel their stay, once confirmed, they must notify us immediately by email. Notice of cancellation will only be effective when this email is received. If you the full balance has been paid on time, cancellation charges are payable as follows:
Date of notification of cancellation is more than 8 weeks before the date of stay: 50% of the total Rental Fee already paid to the Owner will be retained as a cancellation fee.
Date of notification of cancellation is between 8 and 4 weeks before the date of stay: 75% of the total Rental Fee already paid to the Owner will be retained as a cancellation fee.
Date of notification of cancellation is less than 4 weeks before the date of stay: The full Rental Fee already paid to the Owner will be retained as a cancellation fee.
[NB. In all instances, the extra £200 Security Deposit paid by the Guest will be refunded]
If, for whatever reason, confirmed bookings have to be cancelled by us, all amounts paid by you would be fully reimbursed. We regret that we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.