Terms & CONDITIONS

These pages inform you of our general Booking Terms & Conditions, as well as policies regarding the collection, use and disclosure of Personal Information we receive from users of this website.  Our full terms and conditions are laid out in a comprehensive Rental Agreement, which guests will be sent prior to any payment being made.

 

These Terms & Conditions have recently been updated to reflect the current COVID-19 situation.  Therefore all of these Terms need to be read and considered as one coherent document. They will be reviewed and revised on an ongoing basis

 

By using www.nestatwinnall.co.uk, you automatically agree to the policies laid out therein. If you do not agree with these policies, you should not use this website.

Booking Terms
 

Guest Expectations

The lead guest must be 18 years or over at the time of booking and is responsible for all payments. The guest agrees that no more than four persons shall be permitted to stay overnight at the property at any time during the Rental Term, in accordance with insurance stipulations. All guests shall comply with the conditions under this Agreement.  We reserve the right to refuse admittance or terminate your holiday without reimbursement if this condition is not observed.

 

*COVID-19 POLICY UPDATE:

  • We request that our guests follow all UK Government guidelines for the duration of your stay with us, in order to continue to keep our community and yourself safe.

  • We can only accept up to two households (which can include a bubble) holidaying together at the present time.

  • We request that all our guests adhere to the social distancing rules in place at the time of your stay.

  • Most importantly you must not visit us if you have been, or suspect you have been, exposed to the virus or develop symptoms. In this instance you must self isolate at home. 

  • Equally, if you develop symptoms during your stay, you must inform us of this without delay, then leave The Nest and travel home immediately.

 
Changeover 

We are totally flexible with our changeover days, with the exception of 2 night weekend stays.  We request that all guests arrive after 4pm and depart by 10am on departure day.  

Deposits & Payments

50% of the Rental Fee (non-refundable) is payable to secure a booking, and will only be confirmed when a signed contract has been received and these funds have been cleared.  The final balance of a stay should be paid 8 weeks prior to the start of the rental period (or immediately if the reservation is made within 8 weeks of the stay).  Otherwise, the reservation will be cancelled. Cancellations will result in the loss of payments made as they are non-refundable.  

 

For any length of stay, a refundable Security Deposit of £200 is payable 48 hours prior to the start of the rental period.  This is to cover any breakages, damage to the property and/or extra cleaning costs if necessary.  Otherwise, this payment will be refunded one day after departure, once the property is checked.

*COVID-19 POLICY UPDATE:

For all bookings made with us for stays between 30th June and 31st December 2020 that are affected by any Government restrictions placed on holiday accommodation and unnecessary travel, we have adopted the following amendments to the terms and conditions above:

 

  • NO DEPOSIT will be due from the Guest if the Government enforces a further period of lockdown where self catering accommodation has to close.

  • A non-refundable deposit of 25% will be due from the Guest for stays during the period above (instead of the usual 50%)

  • The balance payment will be due 4 weeks before arrival for stays during the period above (instead of the usual 8 weeks)

Smoking & Pets Policy 

The Nest at Winnall and its immediate surrounding environment (ie. all outdoor areas for guest use) are strictly Non-Smoking/Non-Vaping. Unfortunately, no pets can be accepted at the property.   

Amenities

The property is provided in a clean and safe condition, and should be left in the same condition by guests when they depart. Please report any breakages or damages as soon as they occur so that they can be resolved for the next guest. Please take the time to read the Guest WiFi Terms & Conditions on our website. The guest acknowledges that use of amenities such as the fireplace and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children.  As such, their use is at the guest’s own risk

 

Equipment for Babies & Children

Please take the time to read our information guidelines with regard to safety of travel cots. We cannot be held responsible if any issues arise when guests choose to use our equipment rather than bringing their own.

Security

The Nest at Winnall is for residential purposes only and guests are requested to use it in a careful manner, to prevent any damage or loss to the property.  The use of naked flame tealights and candles is strictly forbidden. Guests should remember to lock all doors when away or sleeping.  

Cleaning

Guests should keep the property in clean and sanitary condition at all times.  Fresh bed linen and towels are provided.  On a 1-week stay or short break, cleaning is carried out before and after a stay. On a 2-week stay, cleaning will also be provided mid-stay.  This will be undertaken between 10:00am and 6:00pm, when linen & towels will also be changed and the cottage cleaned and generally tidied.

*COVID-19 POLICY UPDATE:

  • For all bookings made with us from our re-opening date until further notice, we have adopted enhanced cleaning schedules, in addition to our already high standards of cleanliness. Details of these cleaning practices and procedures are available on this website. 

Noise

Guests shall refrain from loud noise and should not disturb, annoy, endanger or inconvenience the owner or neighbours.  Guests shall not use the property for any immoral, noxious, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the property.

 

Subletting & Tenure

Guest are not permitted to assign or sublease the property or permit the use of any portion of it by anyone who is not included within the permitted occupants.  The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. Guests are not entitled to any assured shorthold tenancy or any statutory protection under the Housing Act 1988, or other statutory security of tenure now or at the end of the holiday period.

 

Entry & Inspection

We reserves the right to enter the property at reasonable times and with reasonable advance notice for the purposes of inspection, to carry out any necessary repairs or maintenance, or to allow entry to any authorised persons or contractors as necessary.  If we have a reasonable belief that there is imminent danger to any person or property, we may enter The Nest without advance notice.

Cancellations

We strongly recommend that guests take out travel/holiday insurance to cover their party in the event of unforeseen circumstances. 

 

If guests need to cancel their stay, once confirmed, they must notify us immediately by email. Notice of cancellation will only be effective when this email is received.  If you the full balance has been paid on time, cancellation charges are payable as follows:

  • Date of notification of cancellation is more than 8 weeks before the date of stay: 50% of the total Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked.* If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances.
     

  • Date of notification of cancellation is between 8 and 4 weeks before the date of stay: 75% of the total Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked.* If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances.
     

  • Date of notification of cancellation is less than 4 weeks before the date of stay: The full Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked.* If we are unable to re-let, you remain responsible for the deposit and there will be no refund under any circumstances.

*NB: The total refund will not exceed the number of nights re-let (eg. If only 3 nights can be re-let after a week’s booking is cancelled, then only the relevant proportion of 3 nights is payable).  Any refund of monies paid will be subject to an administration fee of £30, plus advertising fees incurred and any discounts applied in an attempt to re-let the Property. Any reimbursements will be made after your check-in date.
 

In all instances, the extra £200 Security Deposit paid by the Guest will be refunded

*COVID-19 POLICY UPDATE:

For all bookings made with us for stays between 30th June and 31st December 2020 that are affected by any Government restrictions placed on holiday accommodation and unnecessary travel, we have adopted the following amendments to the terms and conditions above. It is important to state that we understand that in this instance you are not cancelling the contract as you will have been told to stay at home:

  • The balance payment will be due 4 weeks before arrival (instead of the usual 8 weeks)

  • Within the period above and once the balance has been paid, if prohibited travel is enforced once again, then we will transfer the booking to an available future date within 12 months of the original departure date, at no extra cost to the Guest. Should this not be suitable, then all monies paid would be reimbursed.  Any reimbursements will be made after your check-in date.

  • If the Guest decides to cancel during this period and there are no travel restrictions or the Guest/Owner area is not in lockdown, then the usual Terms & Conditions apply
    (ie. The Rental Fee already paid to the Owner will be retained as a cancellation fee, unless the Owner can re-let the Property for the period booked – see above)

  • If you are unable to stay due to the need to self isolate at home, we will offer to reschedule your booking to an available future date within 12 months of the original departure date, at no extra cost to you. If you need to leave halfway through your stay for the same reason, we will offer the unused portion of your stay (after deduction of cleaning fees) towards a future stay with us.

If a guest has to extend their stay through illness or self-quarantine:

  • Any guest who either feels unwell with Covid-19 symptoms, experiences an infectious outbreak or is asymptomatic but declares the need to self-isolate whilst staying at The Nest should contact us immediately by text or phone. We can then ascertain the next steps to be taken.

  • The guest is required to be tested at a nearby Covid-19 testing site and the result of this must be shown to the owner.

  • If positive then the guest must immediately check-out of The Nest and return home to self-isolate according to current government guidance.

  • If for any reason this is not possible and self-isolation is required to take place here, then all additional costs for an extension of stay will be borne by the guest (including costs for any other guest bookings following the stay, which subsequently have to be cancelled). 

  • In such an instance, we will endeavour to deliver any necessary medicines, food supplies and extra cleaning materials to the outside of the property, in order to ensure the safety of our guests and the community.

  • If a follow-on booking cannot be fulfilled due to current guest illness, we will seek to relocate any arriving guests within other properties in the area.

If, for whatever reason, confirmed bookings have to be cancelled or significantly changed by us:
 

  • In the first instance the Guest must consult their travel/holiday Insurance Provider to reclaim cost.  We strongly recommend that Guests take out travel/holiday insurance to cover their party in the event of unforeseen circumstances.  

  • Alternatively, the Owner will offer to transfer the booking to an available future date within 12 months of the original departure date, at no extra cost to the Guest.  

  • If we have to terminate your holiday early for the above reasons you will be offered a credit note based on the time remaining of the booking, valid from 12 months of your arrival date.  

  • If a transfer of booking or credit note is unsuitable for either party, then all amounts paid by the Guest would be fully reimbursed, including the deposit.  

  • The Owner’s liability will be limited to this refund of the monies paid only, and no compensation will be paid against costs, expenses or losses arising as a result of it. Any reimbursements will be made after your check-in date.
     

While the Owner will always endeavour to avoid these changes and cancellations, she reserves the right to do so.  These situations include ‘Force majeure’, where the Owner may be forced in the interests of safety or any other reason beyond her control to alter arrangements or cancel your stay if the Property is rendered uninhabitable.

*COVID-19 POLICY UPDATE:

For all bookings made with us for stays between 30th June and 31st December 2020 that are affected by any Government restrictions placed on holiday accommodation and unnecessary travel, It is important to state that we are not cancelling the contract, we will have been told by The Government that we have to close.

© Nest at Winnall 2020