Covid-19

New procedures & Practices

As a short-term accommodation provider, we are acutely aware of our responsibility to ensure the safety of guests and staff at all times. We are following all specific Government guidance (which has been produced in collaboration with VisitBritain, UKHospitality and The Professional Association of Self-Caterers UK, among others) and we are doing all we can to protect our guests.  We have developed a comprehensive Risk Assessment within the context of our personal situation, as well as Enhanced Cleaning Protocols and a detailed Cleaning & Sanitisation Checklist for our staff.

 

We also trust in our guests to respect our local community and the procedures we are working hard to implement, and we ask all guests to agree to take individual responsibility for their own personal safety and day-to-day cleaning routines during their stay here. We have provided extra equipment and materials in order to make this easier.  We ask you to follow all Government guidance on travel, and we can only accept up to two households (which can include a bubble) holidaying together at the present time.

This document outlines what we are already doing, as well as the new procedures and practices we have introduced in response to Covid-19, in order to put your mind at ease before and during your stay with us.

 

Before You Stay With Us

  • We already use contactless technology (all payments are carried out online with credit/debit card or  by BACS).  We do not accept cheque or cash bookings.

  • We have been awarded a VisitEngland ‘Good to Go’ Certificate, the Industry Standard mark which demonstrates that The Nest has followed government and industry COVID-19 guidelines, as well as putting extra cleaning and social distancing measures in place.

  • A welcome letter & pre-arrival/departure pack will be emailed to you 2 weeks in advance of your stay, explaining the latest guidelines, our procedures to meet these and pointing to various documentation on our website. We also include a full and comprehensive Information File, containing all aspects of the Nest – how everything works, instruction manuals, essential emergency information, contact numbers, useful links, local walks, places to visit/attractions that are open for use under social distancing rules, etc.

  • We already keep records for at least 21 days of everyone staying at The Nest (name, nationality, arrival & departure dates, address, phone, email – all according to our GDPR & privacy policies). This will facilitate communication after a guest leaves in case of any Covid-19 infection is identified afterwards, and can assist NHS Test and Trace with requests for that data if needed.
     

In order to minimise the risk of contamination, we already undertake the following:

  • All crockery/cutlery/glassware is thoroughly checked for cleanliness before your arrival and is always put through the dishwasher if necessary.

  • All dishwasher & laundry tablets are individually wrapped.

  • All soap bars are individually wrapped.

  • Disposable slippers provided for each guest are new and pre-sealed in cellophane bags.

 

On Your Arrival

  • We have implemented a break of at least 24 hours between guest bookings, to allow adequate time to deep-clean, sanitise and fully air the Nest.  If a guest is found to have CV-19, then 72 hrs would be left between bookings

  • We have implemented new social distancing practices.  We still dearly want to still welcome guests as this is an important part of our personal approach, but we are acutely aware of the need to minimise contact at the moment.  If you wish to call at the door when you arrive I am able to say hello from a safe distance, as we have a very large driveway at the front. 

  • However for the foreseeable future I won’t be able to show you around the Nest, in the interests of everyone’s safety.

  • Guests can check themselves in as the key (which will been cleaned) will be left in the keysafe by the Nest door.

  • All communication after arrival and during your stay can be easily done via text messages, phone calls, emails (or even with a note popped in our postbox!) if you so wish

  • We provide a comprehensive Information File in The Nest hallway containing all aspects of the property . All printed sheets in this file are contained within plastic pockets and these are wiped down with a professional grade Antibacterial & Virucidal Sanitiser which conforms to BS EN14476. Any information that needs to be taken out and handled in order to be viewed has been removed (eg. Instruction manuals and takeaway menus). These have been scanned and can be emailed to you upon request.

During Your Stay

  • If you are here for more than a week and an interim clean takes place, then you will be asked to vacate The Nest during this period of time.

  • Should any issues arise requiring essential maintenance, a visit will be arranged when you are out of the property when possible (unless it is an emergency)

  • For the foreseeable future, in order to minimise the risk of contamination, the following changes have been introduced:

  • All condiments in the kitchen have been removed – you are asked to bring your own

  • Rubber gloves for washing dishes have been removed – you are asked to bring your own

  • All teabags, coffee & sugar are now provided in individual sachets

  • TV Remotes have been placed within a Hygiene Bag, so that they can be kept sanitised for your use, without the need to spray the controller itself with an anti-bacterial solution and causing potential damage.  Therefore we would ask that you do not remove these bags for the duration of your stay.  These will be changed after each guest departs.  For your information the bags are a low-density polyethylene (LDPE) and are completely recyclable.

  • Decorative objects around the Nest will be kept to a minimum.

  • The amount of toys/books/DVDs, etc available to guests will be reduced and the separated items will be rotated between stays.

  • You will be consulted in advance and if requested, freshly baked products within the usual welcome pack will be replaced by individually wrapped, pre-bought products.

  • You will be consulted in advance, and only those beds required will be made up for your stay.

  • Signage will be used at all sinks to reiterate hygiene practices such as handwashing to guests.

 

Important Action for Guests

In order to minimise the risk of contamination and encourage guests to maintain the cleanliness of The Nest, we have provided for your use:

  • Cloths, disposable gloves, antibacterial /virucidal surface cleaner for hard surfaces ONLY (ie. Please DO NOT spray this on fabric or soft furnishings).   
    NB. Please DO NOT bring your own bleach-based cleaning products.  Bleach should not be used in our septic tank system.   We provide everything you should need, but do not hesitate to ask if you require any other cleaning product.

  • Hand sanitiser at the entrance door to the Nest, as well as antibacterial handwash & tissues at all sinks.

  • A small bottle of hand sanitiser in your welcome pack.

 

Guests are requested to:

  • Follow all UK Government guidelines for the duration of your stay with us, in order to continue to keep our community and themselves safe (eg. Observing hygiene, adhering to social distancing protocols when out and about and following other government guidelines.)

  • Air the property as much as is practically possible during your stay. Please leave all windows open prior to departure.

  • Strip all beds used before departure and put all linen and towels in the laundry bags provided, in order to minimise contact for cleaning staff.

  • Empty all rubbish and recycling on departure.

  • Vacate the Nest on the day of departure at 10am prompt, as changeover cleans will only commence once you have left.

We request that all guests who feel unwell with Covid-19 symptoms or experience an infectious outbreak whilst staying at The Nest contact us immediately by text or phone (see below).

 

Staff Training & Wellbeing

  • We are undertaking in-depth, ongoing training of cleaning staff to ensure knowledge, clear understanding, and skills of every task undertaken. This will include:

  • Training in new cleaning routines, requirements, materials, products & PPE equipment to be used.

  • Instructions on frequent handwashing /use of handsanitiser so that full government guidelines are followed, PPE disposal & procedures to protect their wellbeing.

  • We regularly liaise with our cleaner who lets us know immediately if she is not fit enough for work.

  • Our cleaner will undertake a written self-assessment before carrying out each clean at The Nest, flagging up any symptoms in advance. This will be part of the cleaning checklist that will be left for guests to see.

  • If the owner or our cleaner displays symptoms of Covid-19 or someone in their households has symptoms, that person will not enter the Nest for 7 (or 14) days.

  • In this instance, a Return to Work Assessment will be carried out, to ensure the owner’s / cleaner’s recovery is clear.

  • We live next door to The Nest, so any maintenance issues are quickly apparent between guest visits. Therefore they are dealt with before guests arrive, to minimise contact during a stay.

Infectious Outbreak

We have placed information in The Nest on what to do if you suspect one of your party is ill or is experiencing an infectious outbreak. This will include clear instructions, actions required, relevant phone numbers/contacts and a list of Covid-19 testing sites.

We request that all guests who either feel unwell with Covid-19 symptoms, experience an infectious outbreak or are asymptomatic but declare the need to self-isolate whilst staying at The Nest contact us immediately by text or phone. We can then ascertain the next steps to be taken. You are then required to be tested at one of the local Covid-19 testing sites, and if the test proves positive then you must immediately check-out of The Nest and return home to self-isolate according to current government guidance. Please refer to our Terms & Conditions if for any reason this is not 

possible and self-isolation is required to take place here. 

© Nest at Winnall 2020